Terms & Conditions.

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The client agrees to provide the following:

• A suitable training room with screen/projector

• Any catering (if desired)

 

Bookings and Cancellations:

• Payment in full is required within 7 days of booking/confirming dates.

• Dates must be confirmed to lock in a booking.  

• Dates may be changed once at no charge, with a minimum of 14 days notice. 

• A full refund is offered for cancellations with at least 30 days notice. 

• 50% refund is offered for cancellations between 15-30 days notice. 

• 25% refund is offered for cancellations between 8-14 days notice. 

• There are no refunds for cancellations between 0-7 days notice. 

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Course Delivery Requirements.

 

Face-to-Face Courses

Participant Numbers: Minimum 6, Maximum 24

For Blended courses, the face to face component must be completed within 3 months of completion of the eLearning component.

 

• Standard MHFA - 2 x 6hrs, plus breaks

• Standard MHFA Refresher - 1 x 4hrs, plus breaks

• Youth MHFA - 2 x 7hrs, plus breaks or 4 x 3.5hrs

• Blended Youth MHFA - 7hrs, plus breaks or 2 x 3.5hrs 

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Online Courses

Participant Numbers: Minimum 6, Maximum 12

Online component must be completed within 3months of completion of the eLearning component

 

• Blended Online Workplace & Community MHFA - 2 x 2.5 hours (can be run over 1 or 2 days)  Recommended to be run on different days but can be run on the same day with a minimum 1-hour break between sessions.  

• Blended Online Youth - 3 x 2.5hrs or 2 x 4hrs (can be run over 1, 2 or 3 days) 

• Standard MHFA Refresher - 2 x 2.5 hrs (can be run over 1 or 2 days) Recommended to be run on different days but can be run on the same day with a minimum 1-hour break between sessions.